Important Changes at BCS (11-2020)
Updated: Nov 23, 2020
I hope this post finds you well in this difficult, unpredictable, yet “eventful” year. I appreciate your willingness to prioritize your emotional and mental health needs; but more importantly, for trusting Blueprint Counseling Solutions (BCS) to take care of you. I am writing this letter to inform you of upcoming changes within the company. Please take your time and thoroughly read this notice. ❤️
If you have been working with me for a while, then you know that I have been working non-stop since January 2020, especially during the COVID Pandemic. I encourage you all to practice self-care and with the holidays approaching, it is time for your lovely therapist to do the same. Please mark the following dates on your calendar!
The office will be closed:
December 13-December 26 (2 weeks)
I WILL NOT be responding to calls, texts or emails during the dates mentioned above.
***Please see the following resources below if you need emotional/ mental support or if you are experiencing a medical/ psychiatric emergency.
CALL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM/ HOSPITAL.
SUPPORT LINES (NON-CRISIS)
SD Access & Crisis Line (888) 724-7240
LA Access & Crisis Line 800-854-7771 (option/extension ‘1’)
Kings County Access & Crisis Line (559) 582- 4481
California Non-Crisis Peer to Peer WARM Line (855) 845-7415
Crisis Text Line: Text START to 741-741
The Gay, Lesbian, Bisexual and Transgender National Hotline: (888) 843-4564
National Domestic Violence Hotline: (800) 799-7233
Veterans Crisis Line: 1-800-273-8255 (Press 1)
We are Moving!
Effective January 1, 2021, the office will be located at:
2667 Camino Del Rio South, Suite 305-1
San Diego, CA 92108
The office will be open on Tuesdays & Thursdays for in-person appointments. Due to the COVID pandemic and the increase in telehealth (Video) requests, we will not be opening on other days at this time. If this changes in the future, you will be notified. If you are interested in receiving in-person appointments on Tuesday or Thursday, please notify us and we will do our best to accommodate your request.
I would like you all to welcome the new additions to our team: Yasmin Facey (Administrator) & Cierra Guerra (Therapist Intern). [COMING SOON] You can learn more about them by visiting our website (www.blueprintmylife.com) and clicking on their profile under the "About BCS" section.
Appointments & Scheduling
Beginning January 1, 2021: You will be able to access the Calendar feature in the client portal to manage your appointments. This will include scheduling, rescheduling and cancellations. (Reschedules & Cancellations must be made within 24 hours notice). A new appointment time is not guaranteed. If we are unable to accommodate your new appointment request, you will have to resume at your next scheduled session during your regular time slot.
Also, you will be charged for late cancellations (less than 24 hours notice) and No Show appointments. When you consented to services, you acknowledged and agreed to these fees. Everyone has a fresh start beginning January 1, 2021. You are allowed 3 "attendance violations", before you will be charged a fee. You must pay that fee before you will be added back to the calendar. No exceptions!
Fees are as follows:
Late Cancellation (Less than 24 hours notice) $25.00
No Show (No Call/ No text/ No Show, or Cancelled within 2 hours of your appointment time) $50.00
So, please be mindful and respectful of your therapists' time and fellow Blueprinters who could have been seen in that time slot. You will have access to the calendar to manage your appointments, so there is no reason (unless it's an emergency) why you should have multiple "attendance violations".
**Please note: If you do not participate in therapeutic services for a period of 30 days or more, your case will be closed. Therapy is beneficial when you are consistent; therefore, we would prefer you commit to services consistently so you can get the results you need.
All Blueprinters have access to the client portal. The portal allows you to complete paperwork, receive/ upload important documents and notices, manage your appointments, and pay your invoices. If BCS sends you paperwork, please complete all REQUIRED documents. You will receive 3 text reminders to complete documentation. If you fail to do so, you will be removed from the calendar until it is completed.
BCS has been a contractor with the Veterans Administration (Region 4) for ~3 years. During this time, there have been several program changes that adversely affect our ability to provide former service members with ongoing, consistent services. In the past, we would do our best to advocate on your behalf, submit additional requests, and/ or provide our Veterans with continued uncompensated mental health services. Moving forward, We need you all (Veterans) to HELP US, HELP YOU receive additional treatment. You will be notified of your authorization expiration date and I expect you to contact your PCM, Community Care and/ or Mental Health Department to request additional services. Effective June 2020, your local VAMC handles all authorization requests, NOT TRIWEST. If BCS does not receive an updated authorization, you will have to close for services on your expiration date.
In order to continue services with BCS, you have the following options:
Receive a new authorization from the VA
Use your private health insurance to include Copays. (Only if BCS is paneled with your insurance provider).
Pay for services out of your own pocket (Standard or Sliding Scale Rates)
Fees are payable at the time that services are rendered.
If payment is not received, you will receive an invoice. Please ask me if you wish to discuss a written agreement that specifies an alternative payment procedure. [This does not apply to clients utilizing health insurance unless the fee is for a late cancellation, no-show, or other services].
Payment Options: Cash, Check, Credit Card/Debit Card/ FSA, Venmo: @blueprintmylife, CashApp: $blueprintmylife
Sliding Scale/ Reduced Rate Clients
As previously discussed and stated in your therapy contract, services are provided for 6 months at the reduced rate. You will be notified 30 days prior to your end date that it's time for a financial review.
You will have the following options:
Planned termination at the end of the service term and a referral list to community providers and/ or agencies.
Continue services at the standard rate or by utilizing health insurance of which the therapist provider must accept.
Close services and be placed on the wait-list until there's an opening.
Current Clients: If you have been in services for 6+ months, you will be provided with a 30-day notice and the same options above (Termination, Increase in Rate/ Use of Insurance, Wait List).
Letters of Support
Due to the increase in clients working with Blueprint Counseling Solutions, there is a higher demand for letters of support that takes a considerable amount of time to complete. In addition, there needs to be adequate assessments and treatment planning addressed before a comprehensive and accurate letter of support can be provided to clients. The cost for any type of supporting documentation (excluding your initial assessment, treatment plans, discharge summary, secondary authorization request) will be $25.00 per additional item.
Disability Support Letters (VA/ SSDI/ SDI, ETC.):
Must be a current client of Latisha H. Joseph, LMFT
Submit a written request detailing the purpose of the letter and information that needs to be included. Requests will be answered and letters provided within 2 weeks of the formal request.
Must have completed a minimum of 12 face-to-face sessions to include initial assessment and treatment plan.
A payment of $25 paid in full. (If you need a medical record review, it will cost an additional $50.00/ hour to be paid in full for all services provided).
Fees are due prior to any documentation or record review commencing.
Emotional Support Animal (ESA) Support Letters:
Must be a current client of:
Latisha H. Joseph, LMFT
A Registered Therapist Intern Supervised by Latisha H. Joseph, LMFT
Must complete a 45-60 minute face-to-face evaluation with the support animal in attendance.
This evaluation will be priced at your regular session cost, with an additional fee of $25.00 for the ESA letter.
Fees are due at the time of service.
Board of Behavioral Sciences (BBS) Notice
Effective July 1, 2020: NOTICE TO All CURRENT AND POTENTIAL CLIENTS: The Board of Behavioral Sciences receives and responds to complaints regarding services provided within the scope of practice of (marriage and family therapists, licensed educational psychologists, clinical social workers, or professional clinical counselors). You may contact the board online at www.bbs.ca.gov, or by calling (916) 574-7830.
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